We published our Review of firms’ treatment of customers in vulnerable circumstances.

This event brought together key stakeholders across the financial services industry to reflect on the findings, share learnings, and discuss next steps.

The webinar is of interest to consumer organisations, trade associations, firms, and those who work in vulnerability in financial services.

The transcript of this webinar will be available soon.

Speakers:

Jo Legg (Chair) - Head of Consumer Policy and Outcomes - FCA

Charlotte Clark (Keynote) - Director of Cross-Cutting Policy & Strategy - FCA

Howard Taylor – Director - PwC

Alison Walters – Director of Consumer Finance - FCA

Maddy Rose – Policy Specialist - MENCAP

Alison Rayner – Chief Compliance and Corporate Affairs Officer - Allianz