We will soon publish our Review of firms’ treatment of customers in vulnerable circumstances.

We will livestream an event scheduled to take place in our Stratford office. This event will bring together key stakeholders across the financial services industry to reflect on the findings, share learnings, and discuss next steps.

The event will be of interest to consumer organisations, trade associations, firms, and those who work in vulnerability in financial services.

You will have the opportunity to send questions in advance for the Panel Q&A session as part of the registration process. 

Speakers:

Jo Legg (Chair) - Head of Consumer Policy and Outcomes - FCA

Charlotte Clark (Keynote) - Director of Cross-Cutting Policy & Strategy - FCA

Howard Taylor – Director - PwC

Alison Walters – Director of Consumer Finance - FCA

Maddy Rose – Policy Specialist - MENCAP

Alison Rayner – Chief Compliance and Corporate Affairs Officer - Allianz