Webinar
Temporary changes to handling rules for motor finance complaints
On-demand
We hosted a webinar on 24 January 2024 to help firms understand the temporary changes we have made to handling rules for complaints about motor finance agreements involving a discretionary commission arrangement.
View our webinar to:
- understand the changes we have made
- hear about your obligations
- listen to responses to the audience's questions
The webinar will be of interest to motor finance lenders, brokers, their trade associations and professional bodies and compliance consultants.
Mario Theodosiou
Head of Department and incoming lead on discretionary commission arrangements in the motor finance industry, FCA
Costas Pittas
Head of Market Intervention, Finance, Credit and Debt Services, Consumer Finance, Consumers and Competition, FCA
Claire MacArthur
Manager, Market Intervention, Finance, Credit and Debt Services, Supervision, FCA
James Tallack
Technical Specialist, Redress and CMC Policy, Regulatory Family Oversight, FCA