Temporary changes to handling rules for motor finance complaints


We hosted a webinar on 24 January 2024 to help firms understand the temporary changes we have made to handling rules for complaints about motor finance agreements involving a discretionary commission arrangement. 

View our webinar to:

  • understand the changes we have made
  • hear about your obligations 
  • listen to responses to the audience's questions

The webinar will be of interest to motor finance lenders, brokers, their trade associations and professional bodies and compliance consultants. 

Mario Theodosiou

Head of Department and incoming lead on discretionary commission arrangements in the motor finance industry, FCA

Costas Pittas

Head of Market Intervention, Finance, Credit and Debt Services, Consumer Finance, Consumers and Competition, FCA

Claire MacArthur

Manager, Market Intervention, Finance, Credit and Debt Services, Supervision, FCA

James Tallack

Technical Specialist, Redress and CMC Policy, Regulatory Family Oversight, FCA