The Consumer Duty sets a higher standard of consumer protection in financial services. It came into force on 31 July 2023 for new and existing products, and applies to closed products and services from 31 July 2024. 

We livestreamed an event on 31 July 2024 to mark these milestones, focusing on

• The impact the Duty has had in its first year 

• Examples of good practice and areas for improvement 

• Our priorities for the year ahead 

Speakers included

• Sheldon Mills: Executive Director, Consumers and Competition, FCA 

• Graeme Reynolds: Director of Competition, FCA 

• Abby Thomas: Chief Executive and Chief Ombudsman, Financial Ombudsman Service 

• Therese Chambers, Joint Executive Director or Enforcement and Market Oversight, FCA

• Dominic Cashman, Director of Authorisations, FCA