The Consumer Duty sets a higher standard of consumer protection in financial services. It came into force on 31 July 2023 for new and existing products, and will apply to closed products and services from 31 July 2024. 

We are livestreaming an event on 31 July 2024 to mark these milestones. We will focus on: 

• The impact the Duty has had in its first year 
• Examples of good practice and areas for improvement 
• Our priorities for the year ahead 

Speakers will include: 

• Sheldon Mills: Executive Director, Consumers and Competition, FCA 
• Graeme Reynolds: Director of Competition, FCA 
• Abby Thomas: Chief Executive and Chief Ombudsman, Financial Ombudsman Service 

You will be able to submit questions when you register, which will be used to shape the questions for the panel discussion. You can also submit questions during the event. 

This livestreamed event will be of interest to regulated firms and compliance consultants. Registration is required.