Consumer Vulnerability


Ensuring consumers have an appropriate degree of protection is central to what we do. This includes protecting vulnerable consumers. 

Watch the recording of our webinar to learn about our Vulnerability Guidance and the role you and your firm play in ensuring customers are treated fairly. 

During the session, we focus on the following areas:

• the importance of recognising and responding to vulnerability and the consumers who could be most susceptible to harm

• the role regulated firms play in protecting vulnerable consumers

• our expectations when dealing with consumers in vulnerable situations

This webinar will be of interest to all regulated firms, but particularly advisory firms, regardless of the sector they operate in.

Mark Goold

Technical Specialist, Financial Conduct Authority

Rebecca Langford

Manager, FCA

Danielle Banaszak

Policy Advisor, FCA