Consumer Duty: The next steps


The Consumer Duty came into force on 31 July 2023, setting a higher standard of consumer protection in financial services.

We hosted a webinar on 6 December 2023 to help firms understand our expectations now the Duty is in force. This focused on the following areas:

• Our supervision and enforcement approach

• Sector specific areas of focus 

• Examples of good practice

• Next steps for firms

The webinar will be of interest to regulated firms, trade associations, professional bodies and compliance consultants.

Live captions are auto-generated.